Select the error code you are seeing for more details:
Your Graphics Card Is Below Minimum Spec
- GW500: This means that the graphics card in your Windows device does not meet the minimum requirements. Your graphics card must support DirectX 12 (Feature Level 11).
- GW504: This means that your graphics card was detected to be below the minimum requirements.
You can continue to play the game, but performance may not be optimal.
Solution: Upgrade your graphics card to meet the minimum requirements to play the game and try again. We recommend the following graphics cards:
- AMD Radeon RX 570 or AMD Radeon RX 5700
- NVIDIA GeForce GTX 970 or NVIDIA GeForce GTX 1660 Ti
Your Graphics Card is Incompatible With The Game
- GW501: This means that the graphics card driver installed on your Windows device has known compatibility problems.
Solution: Visit the website for your graphics card manufacturer and update to the latest driver.
Your Video Card Has Stopped Responding
- GW502: This means that the graphics card in your Windows device has stopped responding and was reset by the operating system.
- GW503: This means that a graphics card was not detected.
Solutions:
- Your graphics card may be in an unstable state. Try rebooting your Windows device.
- Visit the website for your graphics card manufacturer and update to the latest driver. If you are on the latest driver, try reducing your visual settings.
- Review the steps listed in Experiencing Graphical Issues
Your Graphics Card Doesn’t Have Enough VRAM
- GW510: This means that your graphics card was detected to have less than 2GB of video memory.
Solution: We recommend that your graphics card have at least 2GB of video memory. You can continue to play the game with less video memory, but quality and performance may be affected.
Your System Doesn’t Have Enough RAM
- GW511: This means that your Windows device was detected to have less than 6GB of system memory.
Solution: We recommend that your Windows device have at least 6GB of system memory installed.
Your System Is Low On RAM
- GW512: This means that your Windows device does not have enough free memory available to run the game.
- GW513: This means that your Windows device is out of memory.
Solutions:
- We recommend that your Windows device have at least 6GB of system memory free. Try closing other programs to free up memory.
- Ensure your graphics card and Windows device meet the minimum memory requirements.
- We recommend that your graphics card have at least 2GB of video memory.
- Reducing “Scaled Resolution” in the in-game settings and closing other running programs may help free up memory.