Troubleshooting: Xbox Live Account September 07, 2019 23:08 Please refer to the Xbox Support page and reach out to their team if additional assistance is required. We also recommend referring to the Xbox Live Services page to ensure that there are no active alerts. Related articles Error Codes How can I report a bug? Before you Play How do I get Ice Kait and Ice Jack? What happens to my content if my Xbox Game Pass Ultimate subscription ends?